bonus88 Privacy Policy

1. Controller Identity and Contact

The data controller responsible for personal data collected through the bonus88 platform at bonus88.one is bonus88 ("the Company", "we", "us", "our"). As data controller, the Company determines the purposes and means of processing personal data in connection with the operation of the bonus88 gaming platform.

For all privacy-related enquiries, data access requests, correction requests, or erasure requests, you may contact the bonus88 data protection team using the contact details on this page. The Company aims to respond to all substantive data-related enquiries within 30 calendar days of receipt.

2. Data We Collect

bonus88 collects personal data in several ways: directly from you when you register and use the Platform, automatically through your interactions with the Platform, and from third-party sources where required for KYC compliance. The categories of data collected are set out below.

bonus88 does not intentionally collect special category data (such as health data, racial or ethnic origin, or political opinions) through normal platform operation. If any such data is incidentally disclosed in a support communication, it will not be processed for any purpose other than resolving the specific query in which it was disclosed.

3. Legal Basis for Processing

bonus88 processes personal data only where a valid legal basis exists. The applicable legal bases are:

• Contractual necessity: Processing required to perform the contract between you and bonus88, including account creation, processing deposits and withdrawals, and providing access to games.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, gaming licence requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for the legitimate interests of bonus88, including fraud detection, security monitoring, platform improvement, and responsible gaming controls, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, including marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. How We Use Your Data

bonus88 uses the personal data it collects for the following purposes:

• To create and manage your bonus88 account, including verifying your identity and age as required by our gaming licence.
• To process deposits and withdrawals and maintain accurate transaction records.
• To provide access to casino games, sports betting, live dealer tables, and other Platform features.
• To administer bonuses and promotions, including verifying eligibility and tracking wagering requirements.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities.
• To respond to your customer support enquiries and resolve complaints.
• To send you account-related communications such as transaction confirmations, security alerts, and KYC requests.
• To send you promotional communications where you have consented to receive them, or where we have a legitimate interest in doing so subject to your right to opt out.
• To operate and improve the Platform, including conducting analytics to understand usage patterns and identify technical issues.
• To comply with our obligations under applicable gaming authority licensing requirements.
• To enforce our Terms & Conditions and exercise or defend legal claims.

5. Data Sharing and Third Parties

5.1 Service Providers

bonus88 shares personal data with third-party service providers who process data on our behalf under written data processing agreements. These include payment processing partners (including operators of Touch n Go eWallet, Boost, GrabPay, and banking partners), identity verification and KYC service providers, cloud infrastructure and hosting providers, customer support software operators, and gaming content providers where account data is required to deliver game functionality.

5.2 Regulatory and Legal Disclosure

bonus88 may disclose personal data to regulatory authorities, gaming licence supervisory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law or valid legal process. Such disclosures are made to the minimum extent necessary to satisfy the legal requirement.

5.3 Business Transfers

In the event that bonus88 or its business is acquired, merged, or restructured, personal data held by bonus88 may form part of the transferred assets. In such circumstances, notice will be provided via this Privacy Policy and, where feasible, by direct communication to affected users.

5.4 No Sale of Personal Data

bonus88 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Period.

6. Data Retention

bonus88 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods required by applicable law and our gaming authority licence:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, as required under applicable AML legislation.
• Transaction data: Retained for a minimum of 5 years from the date of each transaction.
• KYC verification documents: Retained for the duration of the account and for a minimum of 5 years following account closure.
• Support communications: Retained for 2 years from the date of the last communication in each case, unless the communication relates to a legal claim in which case it is retained until final resolution of that claim.
• Marketing consent records: Retained for the duration of consent and for 2 years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

7. Cookies and Tracking Technologies

bonus88 uses cookies, web beacons, and similar technologies on the Platform. Cookies are small text files placed on your device that enable the Platform to function correctly and to analyse how it is used. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during a session. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymised where possible.
• Fraud prevention cookies: Used to identify unusual access patterns, detect account sharing, and flag potentially fraudulent session behaviour. These are essential for Platform security and cannot be disabled.
• Preference cookies: Used to remember your Platform settings such as display language preferences and responsible gaming settings you have applied.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling cookies may affect the functionality of the bonus88 Platform, including your ability to log in and access certain features.

8. Data Security

bonus88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the Platform.
• AES-256 encryption for personal data stored on bonus88 servers.
• Role-based access controls limiting staff access to personal data to those with a demonstrable operational need.
• Regular security audits and penetration testing as part of our gaming authority licence compliance obligations.
• Two-factor authentication requirements for administrative access to data systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bonus88 will notify you without undue delay in accordance with applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by bonus88:

• Right of access: You may request a copy of the personal data bonus88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations described in Section 6.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to data portability: You may request a copy of personal data you have provided to bonus88 in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact the bonus88 support team. We will respond within 30 calendar days of a valid request. We may need to verify your identity before processing a rights request.

10. Children and Minors

The bonus88 Platform is strictly intended for adults aged 21 and above. bonus88 does not knowingly collect personal data from persons under 21 years of age. Age verification is conducted as part of the account registration and KYC process. If bonus88 becomes aware that personal data has been collected from a minor, the account will be immediately closed, all funds will be suspended pending investigation, and the data will be deleted to the extent permitted by applicable law.

11. Changes to This Policy

bonus88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated by posting the updated Policy on this page with a revised effective date, and where required, by direct notification to registered account holders via their registered email address. The version of the Privacy Policy in effect at the time of your most recent use of the Platform governs our data practices in respect of that use.

We encourage you to review this Privacy Policy periodically to stay informed about how bonus88 protects your information.

12. Contact and Complaints

For questions about this Privacy Policy, to exercise your data rights, or to raise a complaint about bonus88's data handling practices, please contact the bonus88 support team. Support is available daily from 8:00 AM to 2:00 AM MYT.

Email: [email protected]

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.